Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- United Kingdom : 2 - 5 business days
- United States : 2 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
We value your privacy and are committed to protecting your personal information. Here is a summary of how we handle your data:
Information We Collect: We collect personal details like your name, address, email, and payment information to process orders.
How We Use It: Your data is used to fulfill orders, communicate with you, and improve our services.
Sharing Your Data: We only share your information with Etsy, shipping carriers, and payment processors as necessary.
Your Rights: You can access, update, or delete your information by contacting us through Etsy messaging.
For questions or concerns, please contact us via Etsy messaging or at [soqalux@gmail.com]. By interacting with our store, you agree to this policy.
Frequently Asked Questions
TRADEMARK (SOQALUX)
All content associated with Soqalux, including photos, videos, and product descriptions, as well as the Soqalux brand itself, is protected by trademark and copyright law. Unauthorized use is strictly prohibited. Soqalux retains all rights.
LOCALLY HANDCRAFTED
Experience the artistry of Soqalux. Our locally handcrafted items are meticulously created to elevate your spaces. From brass faucets to copper sinks, each piece reflects our commitment to excellence.
INSTALLATION
Soqalux is dedicated to ensuring a seamless experience for our clients. We offer comprehensive installation guides and round-the-clock customer service. Let us assist you throughout your projects.